ITIL 5 Foundation Practice Test: 52 Questions With Answers
Practice for the ITIL Foundation (Version 5) exam, often called ITIL 5, with the 52 original questions from our practice-test video, then check PeopleCert's format, pass mark, prices, the Bridge exam for ITIL 4 holders, renewal, and the five mistakes from our mistakes video.
PeopleCert's ITIL Foundation (Version 5) exam has 40 multiple-choice questions in 60 minutes, closed book, and you need 65% (26 of 40) to pass. There are no prerequisites and training is optional. The exam bundle is listed at US$690 including VAT. ITIL 4 holders can take the shorter Foundation Bridge (Version 5) instead: 20 questions in 30 minutes.
ITIL 5 Foundation facts at a glance
| Questions | 40: multiple choice |
|---|---|
| Time limit | 60 min: 25% more time if the exam is not in your native language |
| Passing score | 65%: 26 of 40 |
| Exam bundle | US$690: incl. VAT: voucher, official eBook and Learning Resource Kit |
| Book policy | Closed book: no notes or manual |
| Prerequisites | None: training is not mandatory |
| Languages | 9: English, Spanish, Brazilian Portuguese, Chinese, German, French, Polish, Italian, Japanese |
| Renewal | Every 3 years: 60 CPD points, or pass another exam in the same suite |
Checked against the official PeopleCert page and the sources listed at the end of this page on 2026-10-26.
Watch: ITIL 5 Foundation videos
ITIL 5 Foundation Practice Test 2 (2026): 52 New Questions With Answers
ITIL 5 Foundation Explained (2026): What Changed From ITIL 4, Exam Format & 10 Questions
ITIL 5 Exam: 5 Mistakes That Fail People (and How to Pass in 2026)
ITIL 5 Foundation practice test: 52 questions
These are the questions from our ITIL 5 Foundation practice test 2 video, grouped by topic: key terms, the four dimensions, the product and service lifecycle, the value system, value streams, and ITIL with AI and other frameworks. Pick an answer and press Check Answer to see the explanation. Every question is original, not from a real exam.
34 of 52 matches the 65% pass mark; 42 or more (about 80%) is our comfort target, not a PeopleCert number. PeopleCert's product page publishes no topic weights, so treat every topic as testable.
ITIL Foundation (Version 5) prices
PeopleCert sells the exam in bundles. Prices are PeopleCert's listed US dollar prices; training providers set their own.
| Option | Listed price | What it adds |
|---|---|---|
| Exam bundle | US$690 | Exam voucher, official eBook, Learning Resource Kit |
| eLearning | US$1,029 | Interactive eLearning and auto-marked sample papers |
| eLearning+ | US$1,338 | A free retake and the Official Mock Exam |
| Official Mock Exam | US$109 | Sold on its own |
| Rescheduling | Free over 48 h | US$60 between 48 and 4 hours; US$120 under 4 hours |
What ITIL Foundation (Version 5) covers
PeopleCert, which owns ITIL, describes Version 5 as "AI-native by design" and is introducing it in a phased release. The official name is ITIL Foundation (Version 5); "ITIL 5" is the common shorthand.
PeopleCert's Foundation page lists these topics: digital product and service management concepts, value co-creation, the four dimensions, the ITIL value system, the guiding principles, the product and service lifecycle, the management practices, continual improvement, and value stream mapping and management. It publishes no percentage weights, so we don't quote any.
ITIL 4 holders: the Foundation Bridge (Version 5)
The Bridge covers only what changed: 20 multiple-choice questions, 30 minutes, closed book, 65% to pass. It is open to holders of any ITIL 4 certification except the Acquiring and Managing Cloud Services and Sustainability in Digital and IT specialist modules. PeopleCert lists the Bridge at US$263 (exam bundle), US$476 (eLearning) and US$620 (eLearning+).
The Bridge is optional: ITIL 4 certificates remain valid prerequisites for higher Version 5 modules. PeopleCert plans to retire all ITIL 4 modules and the Bridge on December 31, 2027.
Renewal and what comes next
Version 5 certificates renew every three years with 60 CPD points (20 a year through PeopleCert Plus) or by passing another certification in the same suite. An ITIL 4 certificate can be renewed by passing any ITIL (Version 5) certification.
After Foundation, PeopleCert lists three designations: Practice Manager, Managing Professional and Strategic Leader. ITIL Transformation counts toward all three, and holding all three leads to ITIL Master. ITIL AI Governance (Version 5) is an extension module with no prerequisite.
Five mistakes that fail people on the ITIL 5 exam
From our ITIL 5 mistakes video. The fixes are our study advice, not PeopleCert rules.
- Studying the wrong version: ITIL 4 books are still everywhere. Match every book, course and question bank to PeopleCert's Version 5 topic list.
- Ignoring the format: 40 questions in 60 minutes is 90 seconds each. Answer what you know, flag the rest, never leave one blank, and aim to be near question 20 at the 30-minute mark.
- Memorizing without connecting: questions are short scenarios, so ask which principle, practice or lifecycle stage each one is really about.
- Skipping timed practice: sit sample papers or the official mock in one 60-minute block with no notes, then log misses by topic.
- Skipping topics: with only 40 questions and no published weights, a topic you skipped can cost real points. Spend your last week on your two weakest topics.
How to study
Our plan, not PeopleCert's: two to three weeks at about an hour a day if you are new to ITIL, or about a week on the changes if you hold ITIL 4. Week one: the value system, the seven guiding principles and the four dimensions. Week two: the lifecycle, the practice definitions and value streams. Week three: timed practice, then book the exam once you are scoring well above 26 of 40.
Sample ITIL 5 Foundation questions with answers
One question from each content area of the practice set above, with the answer and explanation. Try it before you open the answer.
Key ITIL Terms and Definitions
A team launches a self-service password reset portal. Users now get back to work in minutes. Which is correct?
- The portal is an outcome, and getting back to work faster is an output
- Both the portal and the faster recovery are outputs
- The portal is an output, and getting back to work faster is an outcome
- Both the portal and the faster recovery are outcomes
Show answer
C. The portal is an output, and getting back to work faster is an outcome
An output is a deliverable of an activity, like the portal. An outcome is a result for a stakeholder, enabled by one or more outputs, like users getting back to work faster. Providers deliver outputs, but consumers care about outcomes.
The ITIL Four Dimensions of Product and Service Management
A service desk struggles: roles are unclear, teams don't share knowledge, and staff lack skills for new tools. Which dimension?
- Organizations and people
- Information and technology
- Partners and suppliers
- Value streams and processes
Show answer
A. Organizations and people
Roles and responsibilities, culture, structure, and skills all belong to organizations and people. The new tools are part of the story, but the problem described here is about people: who does what, how they share, and what they know.
The ITIL Product and Service Lifecycle
Which statement about the eight ITIL Product and Service Lifecycle activities is correct?
- They must run in a fixed order, starting with discover
- Each activity can happen only once per product
- They are not sequential or linear, and can be used iteratively
- Only the support activity involves consumers
Show answer
C. They are not sequential or linear, and can be used iteratively
PeopleCert's syllabus is clear that the lifecycle activities are neither sequential nor linear. Teams combine them and repeat them as needed, often many times for one product. Discover isn't a one-time starting gate.
The ITIL Value System
Which is NOT a component of the ITIL value system?
- Guiding principles
- Governance
- The four dimensions
- Continual improvement
Show answer
C. The four dimensions
The ITIL value system has five components: guiding principles, governance, the value chain, management practices, and continual improvement. The four dimensions are hugely important, but they're a separate model, not a component of the value system.
Value Stream Identification, Mapping and Management
Which best describes a value stream?
- A series of steps an organization takes to create and deliver value for its consumers
- A list of every I T asset the organization owns
- The annual budget for a service
- A single incident record
Show answer
A. A series of steps an organization takes to create and deliver value for its consumers
A value stream is the series of steps an organization takes to create and deliver products and services, and so enable value for consumers. It includes the flow of information and digital work, not just people's activities.
ITIL and AI · ITIL and Other Frameworks
An organization wants to bring AI into its service management. What does ITIL guidance put first?
- Setting a strategy and a governance model, before choosing A I technologies
- Buying the most advanced A I tool available
- Letting each team pick its own A I tools
- Waiting until competitors have adopted A I
Show answer
A. Setting a strategy and a governance model, before choosing A I technologies
ITIL's guidance says to set a strategy and a governance model before selecting AI technologies. That covers decisions, risk, responsible use, data governance, and regulation. Tools come after you know why you need them and how they'll be controlled.
ITIL 5 Foundation FAQ
How many questions are on the ITIL 5 Foundation exam?
40 multiple-choice questions in 60 minutes, closed book. PeopleCert allows 25% more time if the exam is not in your native language.
What is the ITIL 5 Foundation passing score?
65%, which is 26 correct answers out of 40.
How much does ITIL 5 Foundation cost?
PeopleCert lists the exam bundle at US$690 including VAT, eLearning at US$1,029 and eLearning+ at US$1,338. Training providers set their own prices.
Do I need ITIL 4 before ITIL 5?
No. There are no prerequisites for ITIL Foundation (Version 5). If you already hold an ITIL 4 certification, you can take the shorter Foundation Bridge (Version 5) instead.
Is "ITIL 5" the official name?
PeopleCert's official form is ITIL Foundation (Version 5). "ITIL 5" is shorthand for the same exam.
Related practice and guides
Sources
Exam facts on this page were checked against these official pages on 2026-10-26.
- PeopleCert: ITIL Foundation (Version 5)
- PeopleCert: ITIL Foundation Bridge (Version 5)
- PeopleCert: ITIL FAQ
- PeopleCert: General FAQ
- PeopleCert: ITIL Foundation (Version 5) Mock exam
- PeopleCert: ITIL Version 5 explained
OpenExamHub is an independent study resource and is not affiliated with PeopleCert or AXELOS. ITIL is a registered trademark of PeopleCert. All practice questions are original, not from a real exam. Exam details and prices are set by PeopleCert and can change; confirm them on PeopleCert's current pages before you book.